Privacy Policy

This Privacy Policy describes how we collect, use, store, and protect personal data in accordance with:

• Singapore's Personal Data Protection Act (PDPA)
• Malaysia's Personal Data Protection Act (MY PDPA)
• GDPR (for applicable users)

By using our services or app, you consent to this Privacy Policy.

We may collect the following information:

• Full name, contact number, email
• NRIC/Passport details (where required for cross-border)
• Vehicle registration & insurance details
• Location during service requests
• Payment details (processed securely)
• VEP/Autopass information
• App usage analytics
• Service history and communication logs

Your information is used to:

• Provide towing and roadside services
• Verify identity for cross-border towing
• Assist with insurance reporting and claims
• Manage subscriptions and billing
• Improve app performance
• Provide customer support
• Comply with legal and regulatory requirements (LTA, ICA & JPJ)

We implement comprehensive security measures:

• Encrypted data storage
• Restricted role-based access
• Secure payment processing
• Regular system audits
• Data minimisation policies

We may share data with:

• Insurance companies
• Partner workshops
• Payment service providers
• Government/regulatory agencies (SG & MY)
• Law enforcement (when required)

Data is retained only as long as:

• Required by law
• Needed to complete services
• Necessary for insurance or regulatory documentation

When an account is deleted, we remove the login, profile information, applications that do not require retention, and uploaded personal files. Completed or paid transaction records may be retained in anonymized form for at least five years for accounting and regulatory purposes, and longer only where a legal hold applies.

You may request to:

• Access your data
• Correct inaccurate data
• Withdraw consent
• Request deletion (subject to legal limitations)

See our account deletion page for the in-app steps and the external request process.

You can request permanent deletion of your Towing Hub account and associated personal data in either of these ways:

• Mobile app: Sign in, open Profile, select Delete account, enter your current password, and confirm.
• Website: Sign in, open Dashboard > Profile, select Delete account, enter your current password, and confirm.

If you cannot access your account, follow the external request instructions on our public account deletion page.